Protecting Your Privacy
LEMON TREE HEALTH is committed to the protection of your personal information, and hence abides to the National Privacy Principles that support the Australian Privacy Act 1988. We are a company that is ardent in ensuring that an individual’s privacy is respected.
It is important to know that by using our web site:
- You agree that if you submit your personal information to us, we may create a database record about you
- To receive our web site services, you agree that we may collect information from you and from your use of our web site, and you agree that this information may be disclosed to our service providers
- You agree that we may contact you with information about products, special offers and updates (unless you have stated that you do not wish to receive these communications).
LEMON TREE HEALTH will not use or disclose any information about you without your consent. There may be exceptional circumstances where this may not be possible, such as if disclosure is required by law or is necessary to protect the rights or property of Lemon Tree Health, or any member of the public, or to lessen a serious threat to a person’s health or safety.
LEMON TREE HEALTH will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself and information about how you use our services and/or our web site. While you may choose to use an alias, or remain anonymous, we hope that like most of our users and customers, you will want to provide information about yourself to us because it will help us make our services more personalised and valuable to you.
Information collected about you through our web site is intended to be used for the following purposes only:
- To provide you with information about our products, service and/or special offers, and general health advice where appropriate
- To ask you for your opinion or comments about our products and/or services
- To collect statistical data for marketing analysis.
Please note that in order to operate the web site or deliver a service we may sometimes share your personal information with a service provider.
If at any time you want to know what personal information you have submitted to us, you are welcome to contact us (see below). Our Privacy Officer will assist you in determining what personal or private information may be held on you. Lemon Tree Health has developed processes to ensure that any file of your information will be made available to you within 14 days wherever practicable.
If at any time you wish to update personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please contact our Privacy Officer and we will take all reasonable steps to delete it, unless we are required to keep it for legal reasons.
LEMON TREE HEALTH will endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up to date. Electronic information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged and trained to respect the confidentiality of any personal information held by LEMON TREE HEALTH. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. Lemon Tree Health will not be held responsible for events arising from unauthorised access to your personal information.
We may contact you at your email or other address, which you provide to us in order to:
Provide you with information that may be of interest about LEMON TREE HEALTH products and services and special offers and other matters which may interest you.
For those of you with an email address, to send you an email newsletter. By registering to receive email newsletters from LEMON TREE HEALTH, you consent to be the recipient of commercial and non-commercial electronic messages from LEMON TREE HEALTH.
We will not send you advertising information without first asking you whether you wish to have promotional information sent to you.
If you are receiving communication from LEMON TREE HEALTH and do not wish to receive this information any longer, please see the ‘Opting out of communications’ section of this policy.
LEMON TREE HEALTH offers an ‘opt out’ mechanism, so that you may have the opportunity to decide to not receive marketing or promotional information from us. We will remove you from any of our lists that may be used for communication purposes. At any time you may contact the company to ‘opt out’ of any future direct marketing.
Additionally on all direct marketing correspondence, the ‘opt out’ mechanism will be made clear.
These linked sites are not under the control of LEMON TREE HEALTH, and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the Terms and Conditions of those web sites.
Collection of information LEMON TREE HEALTH will only collect personal information that is necessary for one or more of its activities and only by lawful and fair means. It will only collect information about an individual from that individual.
The following information is collected about our customers:
- Contact details
- Credit card or bank account details – but we do not retain credit card details in our system
- Transaction history
- Where you heard about our products
This information is used to:
- Fulfill your orders
- Analyse the effectiveness of our advertising
- Create invoices
- Send you information about our products and offers
- Answer your questions
All material on this web site is copyright under the ownership of LEMON TREE HEALTH. Any copying or use of material from this web site without the prior written consent of Lemon Tree Health is prohibited. The Lemon Tree Health name and logo trademarks are owned by LEMON TREE HEALTH and no unauthorised use is permitted.
We have used our best endeavours to ensure that the products provided by us are healthy and safe, however, we rely on the manufacturers in providing accurate information for us to assess their products. We disclose the ingredients that we have been provided by the manufacturers so that you can assess the products for yourselves.
You should not assume that the products or the claims made about specific products on or through this site have been evaluated by the United States Food and Drug Administration or by the Australian Therapeutic Goods Administration or by any such authority existing anywhere in the world. Nor should you assume that the products or the claims about specific products on or through this site are approved to diagnose, treat, cure or prevent disease. The information provided on this site is for information purposes only and is not intended as a substitute for advice from your physician or other health care professional or for any authorised information contained on any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. All opinions are based on personal research, educational studies, international research studies, complied & cumulative studies, published and un-published research, hands on knowledge and an extensive library. We do not diagnose, give medical advice or make claim to cure.
If you have any questions about our Privacy Practices or this Policy, please contact us.